My Genie Box ensures user satisfaction through this Return and Refund Policy by accepting product returns, once a product has been delivered to a user after a purchase from the platforms. Any return of products by users shall be governed by and subject to the terms and conditions set out under this Return and Refund policy.
Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for the purchase of Product(s) on the Platforms.
Terms Of Return And Refund
If the User is dissatisfied with the purchased Product received from Hamleys, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by My Genie Box after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User must initiate such requests for a return no later than 7 (seven) days after receiving delivery of the product.
To complete your return, we require a receipt or proof of purchase.
Refund Policy
We do not provide refunds; instead, you can receive store credit and use it to purchase the same products for the same price.
Shipping returns
To return your product, you should mail your product to: Office 1A, Wing A, Rushiraj Riviera, Near Bhosla Military School, Gangapur Road, Nashik, 422013.
You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@mygeniebox.com for questions related to refunds and returns.